Terms & Conditions

Please read carefully and pay special attention to the provisions related to liability and cancellations – this does not affect your statutory rights.​

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1. Obligations

Firestone Fitness utilises professional staff with skills and knowledge to design a safe program of exercise where the client’s personal goals, fitness levels and likes and dislikes related to exercise will be taken into account. Firestone Fitness will provide the appropriate coaching, supervision, advice and support that the client may need to help them achieve their goals.

 

All client information will be kept strictly private and confidential. If Firestone Fitness require further medical information from a practitioner, the client must provide such details to continue.

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Clients should dress and behave appropriately for a professional gym environment. No outdoor trainers will be allowed in the studio, please could you bring a suitable pair of clean indoor trainers.

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2. Fees

PT coaching and training fees are paid in advance of the first session of each block with exception to a trial session when payment may be made on the day. Payments for subsequent blocks must be paid on the last session of the current block; failure to do so may result in the timeslot being given to someone on our waiting list. All payments must be paid electronically by bank transfer. Class bookings must also be paid in advance to confirm and book a place. If there are sufficient places, this booking can be made just before the class.

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3. Cancellations

Cancellations must be made at least 24 hours in advance of scheduled sessions/classes. PT sessions or class bookings cancelled less than 24 hours will be charged in full to the client. The cancellation policy will be adhered to in all cases when the client is unable to attend including when illness, work or family commitments prevents attendance and 24 hours’ notice has not been given.

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4. Late Arrivals

PT sessions shall be approximately 60 minutes in length (depending on package and service) and shall start at the scheduled time. PT sessions will not be extended due to the lateness of Client or due to interruptions caused by the client. Any Client who has not arrived within 20 minutes after the scheduled time shall be deemed to have cancelled and will be charged for that entire session. Classes will start at the scheduled time.

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5. Expirations of Sessions

Firestone Fitness understand there is a need for a degree of flexibility and rollover to allow clients to complete purchased PT or class block sessions however all paid-up block bookings must be completed within 10 weeks of purchase. In the event that a medical problem or other major issue that prevents completion of the contracted sessions within this time period, Firestone Fitness may, at their discretion, allow a suspension of contract and extend this time period. Firestone Fitness reserve the right to move your original time slot to another time or day if sessions are not completed within the 10 week time frame.

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6. Refunds

Firestone do not issue refunds on any personal training. Please make sure you are 100% committed prior to purchase. Class bookings can be moved to another date of the change is made prior to 24hrs before the class starts, but no refunds will be given.

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7. Liabilities

The client must complete a PAR-Q before commencing any exercise program and confirms that he/she is in good physical condition, that he/she is capable of engaging in active or passive exercise and that such exercise would not be detrimental to his/her health safety or physical comfort. Firestone Fitness cannot be held liable in any way for undeclared or unknown medical conditions

This Liability section applies only to the extent permitted by law. Firestone Fitness excludes all liability for death, injury or damage caused by the client carrying out exercises incorrectly, contrary to the instructions or advice of the health professional or carried out without the supervision of a Firestone Fitness personal trainer.

 

You as the client agrees to fully release Firestone Fitness (As well as any of its owners, employees or independent contractors) from any and all liability, claims and / or litigation actions for injuries, disability, or death or other damages of any kind including but not limited to punitive damages arising out of participation in Firestone Fitness activities including but not limited to the personal training programs and the group activities even if caused by the negligence, or omissions and / or any other type of fault of its owners, employees or other authorised agents including independent contractors. For the avoidance of doubt, Firestone Fitness does not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from negligence or wilful default by Firestone Fitness (as well as any of its owners, employees or independent contractors). Firestone Fitness will do it’s best to correct errors and omissions as quickly as practicable after being notified of them but does not accept for any errors and omissions and reserve the right to change information, specifications and descriptions of listed packages and services.

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8. Location of Services​

Firestone Fitness Studio - 75 The Boundary, Langton Green, Royal Tunbridge Wells, TN3 0YA

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